DULUTH, Ga. — AGCO announced a new customer support
resource, the Fuse Contact Center, to assist customers with setup, calibration
and operation of AGCO precision agriculture and machine communication technology
Opening in North America, with other regional launches
planned for the first quarter of 2014, the Fuse Contact Center will be open from
1 a.m. to 8 p.m. Eastern Standard Time, seven days a week, and supports the
following AGCO Fuse technology products:
* AgCommand, AgCommand API, Fendt VarioDoc;
* Auto-Guide 3000, Fendt VarioGuide;
* FieldStar II; and
* System 110, 150, 350, AES 25.
In North America, the center can be reached by calling
toll-free AGCO Answers,
(877) 525-4384, and selecting the Fuse Contact
Center when prompted.
The center gives customers the opportunity to speak with an
AGCO-trained support specialist for assistance using these AGCO Fuse
Technologies. Email and live-chat support are under development and will be
offered at a later date.
“Best-in-class training and support is a key pillar of Fuse
Technologies, AGCO’s global precision farming and connectivity strategy,” said
Rob Lindgren, director of Global ATS Service and Training. “The Fuse Contact
Center will supplement the support our dealers currently offer, providing
additional operational assistance when needed with these specific technology
products to help keep our customers’ operations running smoothly and
For more information, visit www.agcotechnologiescom.